Anyone who has ever had some worrying health symptoms or been recently diagnosed with a condition may have been tempted to do some research on the web to put their mind at ease. Unfortunately, doing so may result in depression as they are likely to come across a whole range of irrelevant, scaremongering stuff written by a mix of quacks, well-meaning but ill-informed patients and anyone else that cares to weigh in. Further, while in my experience the quality and commitment of health professionals in the UK is extremely high, many of the NHS’s issues seem to come about from convoluted red tape, poor communication between health service and patient, and generally creaky admin. This is why sites like Patient Opinion are particularly welcome. It allows patients to give feedback on the care they have received and tag it by the type of care and the hospital in which it was given. This feedback is monitored by healthcare organisations (such as primary care trusts) and in some cases responses are given or policy changes are made. It’s independent and it’s working well.